Hello, I'm

Lucy Michaliszyn

Learning & Development Professional | Instructional Designer

I design evidence-based learning experiences that drive measurable behaviour change. From needs analysis to evaluation, I create training solutions that make a real impact.

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Lucy Michaliszyn, Learning and Development professional
About Me

Building capability, one conversation at a time

I've spent over 15 years helping organisations build capability, improve performance, and communicate more effectively. My career spans learning design, behavioural change, stakeholder engagement, and team leadership — and at every stage, the common thread has been working closely with people to make complex ideas clear and practical.

At Guide Dogs UK I co-authored a science-based training programme that was evaluated in peer-reviewed research, led the rollout of a new organisational policy from design through to delivery, and presented at the International Guide Dog Federation Conference in Canada — which led directly to consultancy work in Poland. I've coached frontline teams, presented to senior leadership, and built trust-based relationships that deliver lasting results.

I'm currently completing an MA in Education Technology at Keele University, deepening my expertise in digital learning design. Whether I'm facilitating a workshop, mentoring a colleague, or designing an e-learning module, I start with the people and work outwards.

Lucy Michaliszyn presenting at the IGDF Conference

"The best training doesn't just transfer knowledge — it builds confidence, changes practice, and delivers results you can measure."

What I Bring

People first, always

15+ years of helping organisations build capability, improve performance, and communicate more effectively — from frontline teams to senior leadership.

People & Communication

  • Coaching & Mentoring
  • Stakeholder Engagement
  • Workshop Facilitation
  • Public Speaking
  • Cross-Functional Collaboration
  • Team Leadership
  • Change Management

Learning & Behavioural Science

  • Blended Learning Design
  • Needs Analysis
  • Behavioural Change
  • Scenario-Based Learning
  • Performance Coaching
  • Programme Evaluation

Tools & Production

  • Articulate Storyline
  • LMS Administration
  • Video & Audio Production
  • ScreenPal
  • Canva
  • Storyboarding
  • Digital Learning Design
Projects

Case studies

Detailed walkthroughs of real-world projects, from problem identification through to measurable outcomes.

Case Study

Improving Puppy Training Outcomes

UK Assistance Dog Charity · Blended Learning Programme

Golden retriever wearing an assistance dog training vest

Based on real work within a UK assistance dog charity — all data and details fictionalised for confidentiality.

The Challenge

Staff lacked confidence coaching volunteers in distraction-management techniques

Internal data revealed puppies rated as highly distracted during puppy walking required longer training times. Puppy Walking Supervisors — front-line staff supporting around 30 volunteer puppy walkers each — needed upskilling, but operational managers reported limited time for staff training, requiring time-efficient, practice-relevant solutions.

The Audience

Puppy Walking Supervisors

Front-line staff who each support around 30 volunteer puppy walkers. They needed to build confidence and practical skills in distraction-management coaching while balancing demanding caseloads.

Black Labrador puppy sitting in grass during a training session

Learning Objectives

Building knowledge, confidence, and practical skills

  • Differentiate managing existing vs. training new behaviours
  • Apply the engage/disengage game for canine calm and focus
  • Design puppy classes with clear goals and relaxation strategies
  • Demonstrate effective coaching through positivity and skill-breaking
  • Develop and implement short puppy sessions integrating learning theory

The Solution

A blended e-learning and practical coaching package

The programme combined interactive e-learning covering theory and practical applications with scenario-based activities including drag-and-drop exercises, timing practice, and coaching dialogue simulations. Practical assessment tasks required puppy class plan submissions and video demonstrations. Following Phase 1 feedback, a podcast interview was added for accessible real-world reflections.

Video Demos

Articulate Storyline walkthroughs

Interactive Learning Feature Demo

Walkthrough of the interactive e-learning module built in Articulate Storyline

▶ 1:13 · Watch on YouTube

Scenario-Based Story Learning Demo

Click-through of the scenario-based learning experience in Articulate Storyline

▶ 0:59 · Watch on YouTube

Key Deliverables

Storyboard Document

Detailed content & interaction planning

Interactive E-Learning

Built in Articulate Storyline

Video Walkthroughs

Recorded with ScreenPal

Podcast Interview

Real-world reflections from supervisors

Storyboard document showing learning outcomes, scene structure and interaction design for the e-learning module
Storyboard document showing scenario-based learning design with drag-and-drop activities and branching choices

The Results

Measurable impact across all four Kirkpatrick levels

Phased rollout from 25% to 100% of staff, with continuous iteration based on learner feedback and outcome data.

+0%

Knowledge Increase

Phase 1 (25% of staff)

+0%

Confidence Increase

Phase 4 (100% of staff)

-0%

High-Distraction Ratings

Puppy assessment scores

-0%

Training Duration

34 to 32 weeks average

Get In Touch

Let's connect

Currently looking for new opportunities in Learning & Development — would love to hear from you.

Email

lucymszyn@outlook.com

LinkedIn

Lucy Michaliszyn